Information from A to Z

Room amenities

Each room is equipped with linens, a set of towels, slippers, a complimentary amenity kit, toiletries, a hairdryer, a bag, and pool towels.

Pets

Pets are NOT allowed.

Arrival

The room is available from 3:00 PM to 8:00 PM with a staff member present. Outside of these hours, you may arrange a personalized check-in with our front desk staff. Rooms are handed over to guests in perfect order and cleanliness. We ask that you maintain the room’s condition and treat the furniture, amenities, and artwork in the suites with care.

Beverages

Still and sparkling water in your room upon arrival.
At the hotel bar during daytime hours: water, wine, spirits, non-alcoholic beverages, fruit juices, Coca-Cola, and Sprite.
If any extra services are charged during your stay, the total bill must be paid the day before departure.

Crib and high chair

Crib: €50 per stay; high chair: €25 per stay

Smokers

Smoking is permitted only outside the building. Smoking—including both regular cigarettes and e-cigarettes—is strictly prohibited in the suites and in the hotel’s indoor areas. Guests may smoke outdoors in the common areas.

Payment methods

We accept cash, debit cards, Visa, Mastercard, and American Express
All reservations that are not prepaid or guaranteed must be paid in full upon arrival at the property, either in cash or by credit card.

Minibar in the suite

Upon your arrival, you will find complimentary still and sparkling water in your suite, along with a coffee machine with a selection of pods, a kettle with tea, and a set of salt, pepper, vinegar, and oil. We also offer three types of Tuscan wines for sale: white, rosé, and red—perfect for toasting this unforgettable vacation.

Quiet Hours

From 2:00 p.m. to 4:00 p.m. and from 11:00 p.m. to 7:00 a.m.

Parking

Free parking is available on the property. Each car has its own assigned space.

Departure

Check out no later than 11 a.m. on the day of departure. You are welcome to use the pool after check-out.

Food and beverages outside the suites and in common areas

It is prohibited to eat lunch or dinner outside of your SUITE.
It is prohibited to consume food or beverages NOT PURCHASED at our bar in the garden, by the pool, or in any common areas.

Pool

A beautiful pool is available to our guests, who will find elegant towels provided for the duration of their stay. A wellness bag and towels will be in your suite upon arrival. Pool hours: 8 a.m.–8 p.m. Please read the pool rules carefully before entering.

Cleaning

The hotel provides daily room cleaning for stays of 3 consecutive nights. Sheets are normally changed on the fourth day of your stay. Rooms are not cleaned for stays of 2 nights.

Reception

Our front desk is open from 8:00 AM to 1:00 PM and from 3:00 PM to 8:00 PM.
From the phone provided in your suite, dial 211—a number you can use anywhere outdoors in Asmara.

Breaks and damage

Any damage or breakage must be reported to the hotel immediately. Upon arrival at the property, it is the Guest’s responsibility to notify the staff of any damage, breakage, or malfunctions. To avoid inconvenience, it is strictly prohibited to move furniture and furnishings from their original positions. It is strictly prohibited to move or touch the artwork in the apartments. If you would like to learn more about Asmara Gallery, you can scan one of the QR codes found in your suite or ask our staff.

Safety box

We recommend that you do not leave valuables unattended; instead, please use the safety deposit box located in the closet. Follow these instructions: – Press the red button on the back of the safe. – Enter a 4- to 6-digit numeric code as your password. Press the checkmark. Once closed, the message “CLOSED” will appear. OPENING – You must enter the last password you set. Press the checkmark. Once opened, the message “OPENED” will appear.

Room service

Room service is available upon request for an additional charge.
Hours: 10:00 a.m. to 6:00 p.m.

Waste Disposal
Please sort your trash and place it in the bins located outside if needed; otherwise, it will be removed during the daily cleanup.

External visitors

Each suite may accommodate no more than the number of guests specified in the reservation. During your stay, you may not receive outside visitors unless you have provided prior notice, obtained authorization, and registered them. Guests are responsible for the conduct of any visitors they bring and for ensuring that they also comply with these rules.

Wi-Fi

Free Wi-Fi is available throughout the property. Please ask at the front desk for the login credentials.