Cancellation policies

Refundable fare

Travelers who cancel 7 days before 18:00 CET on the day of check-in will not be charged a penalty fee. Travelers who cancel less than 7 days before 18:00 CET on the day of check-in (including no-shows) will be charged the full amount.

Non-refundable fare

Travelers who wish to cancel their reservations at any time will not be granted a refund. However, management reserves the right to retain the amount for future stays based on the availability of the Suites to be agreed with the customer.

For any other information please do not hesitate to contact us.